- If you would like to return a product, no questions asked, Decora will charge you a re-stocking fee of 15%.
- Please write to us at support@decora3d.in, or call us at 7982163963/8289028589 and we will get in touch with you within 24 hours of receiving your request.
- You can only request a return within 7 days of receiving the product. Products must be returned in their original packaging with the price tags, barcodes, labels, user manual, warranty card, invoices etc.
- You must drop the product(s) at the nearest store/warehouse.
- The product should not have been installed, or the product(s) should not have any wear and tear. The returned products are subject to verification and checks by Decora in order to determine the legitimacy of the return.
- Any products returned in a damaged condition will not be refunded.
- If the product is damaged, the customer is responsible, and we request them to retrieve it from the delivery location.
- For customer-requested returns, the customer bears the courier charges.
- Refunds are initiated only through bank account transactions, and not in cash.
- Decora bears the courier cost for product-related issues. For return policy-related requests, the customer bears the charges.
- It takes 5 to 7 working days for us to process the refund when we receive the same in good condition, and refunded amount will get credited to your original payment method with 7-14 working days.
Terms & Conditions For Customers:
- Installation is a chargeable service.
- Damages are to be reported within 24 hours from the time of delivery.
- Corrosion due to sustained exposure to the sea breeze, use of harsh chemicals, wet cloth or water on the product surfaces will not be liable for coverage under our warranty.
- Using only a dry microfiber cloth to clean the product is recommended.
- Unless stated otherwise, tax on the invoice is not payable under reverse charges. Supplies under reverse charges are to be mentioned separately.
- Please read our Returns & Exchange Policy thoroughly Cancellation Return & Exchange.
- For any other queries or complaints, please get in touch with our customer care service for a prompt response at 1800-1030054
- The lights come with a 1-year warranty (Only electrical issues are covered under warranty) on manufacturing defects only. Please keep this invoice safe for the claim.
Shipping Policy;
We usually ship the order on the same day of receiving the order that will get delivered to you within 2-3 days depending upon the location.